mdg118 Account & Payment FAQ
Users frequently ask about account creation, payment methods, available games, deposit and withdrawal procedures, and account security across mdg118. This page addresses the most common questions we receive from users in Jakarta, Surabaya, Bandung, Medan, and other supported regions. We've structured this page by topic so you can find answers quickly.
We've collected answers to frequently asked questions about registration, deposit and withdrawal using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. This page explains how mdg118 works, what information we collect during signup, how to verify your account, and how to resolve common payment issues.
Each section below covers a specific topic. Read the question that matches your concern, and follow the answer to resolve it. If your question isn't listed here, or if you need real-time assistance with a transaction or account issue, use the contact form at the bottom of the page. Our support team responds to most inquiries within 2 hours.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking
- Game categories and featuresfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
KYC verification requires two documents: a valid government-issued identity document (such as a KTP, passport, or driving license) and proof of address. Proof of address must be dated within the last 3 months and can be a utility bill, bank statement, or official government letter. Upload clear, full-color images of both sides of your identity document if it is a card. The document must match the name and email address on your mdg118 account. Verification is performed by our compliance team and typically completes within subject to verification. If verification fails, we will notify you of the reason and allow you to resubmit. Do not send original documents; digital copies are sufficient.
Payments and transactions
Withdrawal requests are processed within 24 hours from the time you submit them. The exact time depends on your chosen payment method. Ifyou withdraw via DANA, e-wallet, mobile banking, or local payment, funds typically arrive within 2–4 hours after approval. online payment, e-wallet, mobile banking, and local payment bank transfers may take 4–24 hours depending on your bank's processing time. online payment transfers follow the same timeline as your linked bank. Withdrawals are subject to verification of your account and transaction history. If a withdrawal is delayed beyond the expected window, check your email for any requests for additional information. Contact our support team if your withdrawal has not arrived after 24 hours.
If a deposit or withdrawal does not complete, first check your account transaction history in the mdg118 dashboard. Incomplete transactions are marked with a status such as "pending" or "failed." If a payment was deducted from your bank account or e-wallet but does not appear in your mdg118 account, do not resubmit. Instead, contact our support team immediately with your transaction reference number and the payment method used. We will trace the transaction with your bank or e-wallet provider. Reversals to your original payment method typically take 3–7 business days. During holiday periods such as Idul Fitri or Idul Adha, processing may take longer.
Our weekly cashback offer returns a percentage of net losses on selected games during a calendar week. The cashback is calculated at the end of each week and credited to your account by the following Monday. Cashback is applied only to accounts that meet the minimum activity threshold during that week. The offer is available to all registered users and applies to most game categories, including football betting, live-dealer tables, and slots. Terms apply; read the full promotion details on the mdg118 promotions page. Cashback is credited as account balance and can be used for subsequent deposits or game play. The offer is available in all supported jurisdictions where applicable.
Game categories and features
mdg118 offers four main game categories. Football betting includes Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League markets. Live-dealer tables feature blackjack, roulette, baccarat, Dragon Tiger, and multi-camera live studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category is accessible from the main navigation menu. Game availability may vary by region. All games operate under the same account and balance; no separate wallets are required.
Security and account care
mdg118 protects your account data through industry-standard encryption and secure server infrastructure. Your personal information, payment methods, and transaction history are stored separately from public systems and are not shared with third parties without your consent. We collect only the information necessary for account verification, transaction processing, and legal compliance. Your account is secured by a password you create at registration. We recommend using a strong, unique password and changing it regularly. Do not share your password or account details with anyone. If you believe your account has been compromised, contact our support team immediately. Read our full privacy policy for detailed information about how we collect, store, and protect your data.
Our support team handles inquiries in English and Indonesian. Contact us through the support form on the mdg118 website or mobile app. Most inquiries receive a response within 2 hours during business hours. For urgent account or payment issues, include your account email and a description of the problem. Our team is available to assist with account access, payment troubleshooting, game questions, and general inquiries. We do not provide support via phone or social media; all inquiries must be submitted through the official support form. Response times may be longer during holidays such as Idul Adha or Imlek.